In this episode, I show you how to handle that awkward conversation without damaging the relationship. Or getting into trouble with your partners for writing off or discounting the extra fee due.
It’s a deeply frustrating situation that most of us face at some point, and it often happens when we’ve been too helpful without clearly defining the scope upfront.
By avoiding a small, slightly awkward conversation early on, we create a much bigger and more painful one later. This episode gives you a script to manage the situation and a clear process to stop it from happening again.
In this episode you will learn:
A simple four-step process to handle fee pushback professionally.
The exact words to use to get the conversation onto the phone and avoid an email argument.
How to re-educate your client about your process so there are no surprises in the future.
The one change to make to your engagement letters to prevent this from happening again.
If you find this episode useful, don’t forget to like it and then subscribe so you don’t miss another episode.
What help is out there for you to progress your career in the professions?
If you’re thinking, ‘I get the theory, but I need more help with winning work and difficult conversations’, our Progress To Partner Academy can help you.
That’s precisely why we have a suite of courses in the Progress to Partner Academy to help you with this. For example, our course ‘The Go-To Expert’ gives you all the tools to confidently win work and always be in demand for new business. And our how to have a difficult conversation virtual masterclass gives you the ‘how to’ for having these crucial conversations.
About Progress To Partner Academy: On-demand career help and guidance
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Links:
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Connect with me on LinkedIn - https://www.linkedin.com/in/heathertownsend/
Join our Progress To Partner Academy - https://subscribe.howtomakepartner.com/progresstopartner/ and use the code PODCAST10 to get 10% off 12 months of premium annual membership.
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